Job Description
Description:
POSITION TITLE: Marina Customer Service Representative, Temporary
DEPARTMENT or DIVISION: Marina
Temporary, Weekdays 8am-4:30pm average of 30 hours per week (occasional weekend or evening hours as needed)
JOB SUMMARY
The Marina Customer Service Representative is responsible for staffing the customer service counter, providing direct customer service, reception and cashiering services to marina clientele and visitors.
ESSENTIAL FUNCTIONS
Customer Service Duties
• Act as primary responder to the customer service counter: greet visitors, answer questions regarding moorage availability, pricing, marina amenities, etc. Answer incoming telephone calls and assist/or route to appropriate staff.
• Provide direct service to Marina customers including, but not limited to, moorage assignments and terminations, guest moorage registration.
• Issue key fobs/proximity cards; review and audit the issuance of public key log records.
• Provide cashiering and cash management services, including but not limited to, collecting customer payments for various Marina services, receipting guest moorage payments as collected from guest registration stations, and preparing daily bank deposits.
• Assist in tenant outreach as needed.
• Maintain responsibility for pending customer agreements through to completion.
General Office
• Perform a variety of clerical duties, including, but not limited to- maintaining informational handouts, rate and fee schedules; creating flyers/handouts/signs for customers and the general public; researching returned mail; maintaining office supplies and inventories of marketing materials; filing and maintaining organization of front counter, supply areas and storage room.
• Provide administrative support to the Marina Office Manager and the Chief of Marina Operations and assist with special projects as assigned.
• Monitor and respond to VHF radio calls from marine traffic for information, assistance, and emergency response as necessary.
• Perform other duties as assigned.
Requirements:QUALIFICATIONS
Preferred Work Experience:
• Two (2) years of customer service and cashiering experience in an office or retail environment.
• Three (3) years of accounts receivable or bookkeeping experience.
• Experience with recreational boats preferred.
Preferred Knowledge, Skills & Abilities:
• High school diploma or general education degree (GED).
• Ability to communicate in English and comprehend/apply moderately complex instructions, policies and regulations.
• Knowledge of nautical terms.
• Ability to write routine correspondence, and to communicate effectively with customers and coworkers.
• Mathematical skills sufficient to complete calculations in all units of measure to compute rates, ratios, discounts, interest, and percentages.
• Personal computer skills sufficient to produce and update routine correspondence, reports, and spreadsheets.
• Valid driver’s license, and insurability under the Port of Everett auto insurance plan.
• Ability to obtain and maintain a Transportation Worker Identification Credential (TWIC)
Incumbents must be physically able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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