Job Description

Call Center Representative - Recovery Pay rate: $12/hr Who We Are At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Key Qualities: Energetic, enthusiastic with an engaging personality Driven to deliver effective results while providing excellent customer service Extraordinary communication skills What’s in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities Handle inbound calls/emails from customers of a major telecommunications company Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly Offer solutions and handle each case with the utmost care Educate about consumer protection rights and best practices Maintain good public relations Adhere to company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus to meet performance goals React positively to an ongoing, changing environment Demonstrate ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Comply with all specified FDCPA, state, and city laws and provisions as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test Perform additional duties as required by management What We Look For In a Candidate Must be 18 years of age or older High School Diploma or equivalent required Superb attendance Computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing Best-In-Class Customer Experience speaking to customers over the phone Ability to remain engaged on the phone throughout the entirety of your shift with no distractions Call Center or Collections experience preferred At least 1 year of Customer Service experience required Excellent communication, both written and oral Ability to apply basic mathematical concepts Work At Home Requirements InteLogix will provide a computer for the duration of your employment on this program Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer High speed internet with an Ethernet connection to the router (no satellite, wireless or hotspot) – 10 Mbps download and 5 Mbps upload speed WiFi must be turned off at all times Private and distraction‑free home workspace with the ability to close a door Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Business Consulting and Services #J-18808-Ljbffr InteLogix

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