Job Description

Job Description Job Description Assist with opening and closing daily under dual control. Process teller transactions, credit card advances, scan checks, and successfully balance daily. Place appropriate holds on check deposits/transactions. Process CTRs and SARs as required within regulatory guidelines. Process OFAC on non-member transactions and other items as required by regulations. Issue official checks. Balance and add cash to the ATM and CDM Review and contact negative account holders. Open new accounts, including IRAs. Scan documents into share drive and file server. Perform maintenance on accounts. Attend training sessions. Process teller reports. Respond to online and email inquiries, process online change requests. Monitor bad addresses by processing returned mail and electronic statement reports. Process deposits under dual control daily. Assist with dual control, balancing and adding cash to the ATM, CDM, and vault. Service members by walk-in, drive thru, and over the telephone. Enter and process debit card disputes and service from start to finish. Perform notary duties under State of Florida guidelines (become a notary if not currently a notary) Receive direction from managers and exercise judgment within defined policies and procedures Escalate questions and issues to more experienced teammates when required Engage and interact with members, teammates, and individuals to demonstrate care, build and maintain relationships, and complete requested transactions Identify information and sell the credit union’s products and services to meet member’s financial needs while working with teammates Educate and connect members to technology and share the value Identify potential fraud/risky accounts and take appropriate action to prevent loss Respond to online and email inquiries Open new accounts Attend training sessions Additional duties as assigned or requested. Requirements ~1+ year(s) of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, experience, or education ~ Cash handling, customer service, and sales experience ~ Ability to interact with integrity and professionalism with customers and team members ~ Ability to work a schedule based upon the credit union’s needs ~ Strong relationship management skills ~ Proficient in cash handling management responsibilities accurately ~ Well-organized, independent and able to prioritize in a fast-paced environment ~ Ability to exercise good judgment, raise questions to management, and adhere to policy guidelines Preferred Qualifications Assist with gathering requested documents for audits. Prior experience in a credit union, bank or, financial services environment is advantageous   Company Description Are you passionate about helping others and looking for a career where you can make a real difference? FAMU Federal Credit Union is seeking dedicated and enthusiastic individuals to join our team. As a member-focused financial institution, we pride ourselves on providing exceptional service and fostering a supportive work environment. FAMU Federal Credit Union is committed to offering personalized financial solutions and exceptional member service. With a strong emphasis on community involvement and financial education, we aim to empower our members to achieve their financial goals while creating a positive impact in the communities we serve. Company Description Are you passionate about helping others and looking for a career where you can make a real difference? FAMU Federal Credit Union is seeking dedicated and enthusiastic individuals to join our team. As a member-focused financial institution, we pride ourselves on providing exceptional service and fostering a supportive work environment.\r\n\r\nFAMU Federal Credit Union is committed to offering personalized financial solutions and exceptional member service. With a strong emphasis on community involvement and financial education, we aim to empower our members to achieve their financial goals while creating a positive impact in the communities we serve.

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