Job Description
Currently hiring in Only the following states:
Alabama
Alaska
Arizona
Arkansas
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
About Us:
ACD Direct is a virtual contact center dedicated to providing support for non-profit organizations. We specialize in handling inbound calls for pledge donations, connecting passionate donors with causes they care about. Our team of over 1,200 representatives delivers exceptional customer service from their home offices, ensuring each caller has a positive and meaningful experience.
Position Overview:
As a Customer Service Representative, you will answer inbound calls from individuals interested in making donations to various non-profit organizations. Your role is to provide a pleasant and professional experience for each caller, accurately process their donations, and maintain confidentiality. This is a remote, independent contractor position, allowing you to set and maintain your own schedule.&
Key Responsibilities:
- Answer inbound calls from donors with enthusiasm and professionalism.
- Accurately process pledge donations using provided systems and scripts.
- Maintain donor confidentiality and handle sensitive information securely.
- Adhere to client scripts and guidelines to ensure consistency and compliance.
- Manage your schedule to meet call volume demands, especially during peak times.
- Participate in ongoing training and stay updated on client campaigns and procedures.
Qualifications:
- Minimum of 3 months of customer service experience, preferably in a call center environment.
- Ability to type at least 40 words per minute with high accuracy.
- Proficiency in computer operation, maintenance, and troubleshooting.
- Ability to complete online certification independently using provided resources.
- Pleasant and enthusiastic phone presence with clear diction and inflection.
- Ability to read and adhere to client-provided scripts verbatim.
- Previous remote work experience is preferred but not required.
- Ability to successfully pass a criminal background check.
Technical Requirements:
- Computer: Windows-based PC with anti-malware security software.
& - Minimum 2 GB RAM; CPU (Intel or AMD) 2GHz processor (or equivalent).
& - Resolution of 1,280 x 720 (720p) or greater.
& - Note: Mac/Apple systems, Chromebooks, tablets, and smart devices are not compatible.
- Internet: High-speed internet connection with minimum bandwidth of 10 Mbps upload and 25 Mbps download.
& - Acceptable connections: Cable, DSL, FiOS.
& - Unacceptable connections: Satellite, Dial-Up, Wi-Fi, and wireless
- Workspace: A private, quiet workspace free from background noise and interruptions.
- Equipment: USB headset with microphone.
...Company Description fabrik is a female-founded, female-led fashion boutique retailer and franchisor headquartered in Atlanta, GA. We curate limited edition assortments of fashionable apparel at an amazing value, with most styles priced under $100. Our personalized shopping...
...employer for this role based at an exciting Biotech research site. This is an excellent opportunity for an experienced junior or mid level EHS professional interested in career development in areas of Occupational Safety, Industrial Hygiene, Ergonomics, Sustainability,...
...for you. That's why our drive-in makes your burgers with 100% pure beef patties, prepares hand-made onion rings, and serves real ice cream. Carhops deliver orders with a smile because "This is How We SONIC". Download the SONIC app and order your favorites to enjoy exclusive...
...the video link below to see "A Day in the Life of a Child Life Specialist"$3000 Sign-On Bonus for new hires. Posting Specifics... ...to maintain safety ~ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies...
...AJ3 Industries is looking for reliable Delivery Driver Helpers to assist our drivers with delivering packages to customers. We are an Amazon... ...Driver Helper, youll Assist drivers with loading and unloading up to 70 packages each day Handle large bulky products utilizing...