**TSA Customer Service Rep**
**Function: Retail Locations**
**Address: 165 Middlesex Ave**
**City / State: Somerville, MA US**
**Date Posted: February 11, 2022**
**Type: Full-time**
**Permanent / Contract: Regular**
**Job Number: 1201356**
**Description** Staples Connect focuses on our customer and our community, while empowering you to learn, grow and deliver. As an **Enrollment Agent** (TSA Customer Service Rep), youll be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Youll provide great customer service in our stores by helping customers realize an easier flying experience through TSA Precheck while initiating background checks for various federal or state programs (training provided).
**Get great perks.**
* Quarterly bonus, flexible hours/shifts, weekly pay, training, and generous paid time off; hiring immediately
* Opportunity for full time or part time hours depending on the specific stores opening(s)
* Compensation based on qualifications and experience. Staples reserves the right to pay more or less
* Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
* 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical
**Schedule an interview immediately.**
* Within an hour of applying, engage in a brief conversation via text or e-mail to schedule an interview. Well let you know if youre not eligible. In-person interviews are at the store location
**Lead government or TSA related consumer sales for identity related products and services.**
* Greet all customers and provide a professional and welcoming experience
* Verify customer identity, scan required documents into database system, take passport photos
* Complete customer fingerprint images, biometric & data capture processes and paperwork
* Engage and present products & solutions that drives sales with our customer's needs in mind
* Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
* Be flexible to perform other duties as assigned
* Support the retail business initially while waiting for your in-depth background check to complete
**Qualifications**
**Essential skills and experience:**
* 18 years of age or older and must be a U.S. citizen
* Able to work a flexible schedule (including evenings and/or weekends)
* Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment
* Customer service-related experience
* Pass a comprehensive and in-depth IdentoGO background check
* Ability to lift/move materials in the 10-50 pound range
*Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.*
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