Job Description
Job Description
Job Description
Job Title: TICKET OFFICE AGENT LEVEL I
Rate of Pay: $16.50 per hour
Shift: Full-Time (30-40 hrs/wk) & Part-Time (20-30 hrs/wk), Seasonal Positions
Variable Shifts: 8AM- 5PM or 4PM- 9PM
MUST BE AVAILABLE WEEKENDS AND HOLIDAYS
FLSA Status: Non-Exempt/Hourly
SUMMARY
Engage each guest to assist with ticket sales and all other functions related to the Ticket Office, while professionally delivering a dynamic and significant experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrates a friendly and outgoing demeanor and passion for creating significant experiences for our guests.
- Greets guests and answer all questions regarding the Ticket Office, ski & weather conditions, and Sundance.
- Answers incoming phone calls professionally and in a timely manner.
- Possesses knowledge of ski rates and be able to handle all associated transactions at window.
- Maintains clean and organized Ticket Office for effective operations.
- Runs register and handles point of sale transactions for ski and day passes including cash, credit cards, gift certificates, and voucher redemption.
- Demonstrates basic understanding of point-of-sale operations and cash handling to perform basic transactions.
- Executes daily lift ticket sales, working with the point-of-sale computer and balancing cash drawers.
- Is willing to learn new software and skills related to ticket office operations.
- Applies consistency 100% of the time to make sure that pass documents are signed and filled out completely.
- Understands of all aspects of resort including guest activities, lodging, and dining.
- Handles high pressure situations and demonstrates the ability to diffuse.
- Commitment to adhere to Resort & department service standards.
- Understands and exhibits the Sundance Guiding Principles and the Sundance service standards.
- Share Sundance story of land preservation and environmental commitment as opportunities allow.
- Must be willing to work in all weather conditions.
- Attends shifts in a timely fashion even on days where there is inclement weather.
- Can operate a two-way radio with clear instructions and appropriate language.
- Help create a fun and friendly environment for guests and fellow employees.
- Other duties may be assigned.
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Proficient with point-of-sale systems, computer databases, spreadsheets, and electronic mail. Use of a 2-way radio.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand, sit, walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Must be 18 years of age or older
. BENEFITS:
- Employee discounts on dining and resort amenities.
- Active Season Pass
Job Posted by ApplicantPro
Job Tags
Hourly pay, Holiday work, Full time, Part time, Seasonal work, Shift work, Weekend work,