CBTS is currently seeking a Telecom Analyst for a position located in Merrillville, IN.
Responsibilities:
Telecom Expense Management
o Manage fixed wireline and wireless expenses
o Investigate telecom usage charges with the help of invoices and customer service representative
o Perform invoice analysis to identify billing error, discrepancies and opportunities for savings
o Prepare and ensure month end activities are executed on timely basis. i.e
o Prepare system charge back departmental journals, do relevant bill/ledger reconciliations & Telco accruals, work with Suppliers on ensuring current aging debts are resolved
- Prepare Monthly Reports as required
o Manage invoices for accuracy and timely payout
o Monthly Telecom expense forecasts, track the net new adds/disconnects by month.
o Resolve Telco and business groups queries related to invoices and payments information on timely basis.
o Run and analyze reports for example other vendor billing, pricing inconsistency, and include them in issue tracker called Audit status report.
o Telecom cost optimization
o Timely and accurate IT service provider contract amendments, changes, updates and associated documentation and archival
Operations
o Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection)
o Maintain wireless order management
o Engage in IT Operations monitoring and managing network related incidents, changes, problem, configuration management and RCA
o Monitor outsourced contract performance and compliance, identifying variances and recommending corrective actions
o SLA management, appeals review.
o Initiate RFP/RFQ for network services, negotiations and contract management
o Work closely with Project Managers, Engineers, Architects and assist with Telecom order processing
o Perform other duties as and when delegated i.e., review of analyst processing during stabilizations period, back-up function, business process improvement initiatives, participate in audit activities and ad-hoc projects.
o Implement process improvements
o Perform audits to ensure contract compliance and performance
Qualifications:
•5-7 years’ experience in telecommunication services or network services
•Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
•Knowledge of telecom components, trends and best practices
Essential Technical Knowledge:
• Experience with Telecom Expense Management Solutions (TEM) such as Tangoe, Calero, Cass etc.
• Experience with Wired and Wireless expense management
Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
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