Job Description

Job Description

Job Description

Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

Duncan-Parnell is growing and looking to add a Survey Instrument Repair Technician for our Knoxville, TN location. This is a great opportunity for someone technically inclined, with an attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus to support our customers’ needs. Come grow with us!

Job Overview

The Survey Instrument Repair Technician is responsible for performing a variety of services on customer’s optical and GNSS equipment including diagnostics, testing, repair, calibration, upgrading, and cleaning.

Essential Functions and Duties

• Provide quality service that meets or exceeds our service standards
• Creating and processing service work orders for incoming repairs
• Perform repairs and calibration on survey and mapping equipment
• Configuration/testing of products: unpack, calibrate, charge batteries, test basics of system to ensure successful operation by end customers
• Collaborate with Regional Service Manager to always stay current on updated training/authorizations
• Technical Support: provide technical support to end customers
• Ensure work areas are neat and maintained
• Additional duties as assigned by management

Requirements

• Prior experience or knowledge of electronics and/or survey equipment
• High school diploma or equivalent
• Experience in land surveying or in the construction industry preferred
• Ability to lift and move packages up to 50 lbs.
• Occasional travel for training required

Competencies

• Experience and proficiency in Windows 10 Operation Systems
• Must possess good communication skills verbally and written to serve customers
• Personal accountability in the workplace
• Must be able to multitask and work well under pressure
• High attention to detail and accuracy

Benefits:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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