Job Description
Description Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At IGS Solutions LLC, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We're building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.
Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and bestselling brand overall in the California market! We are rooted in California and have expanded our market to Michigan. We currently have operations in Nevada and Washington with plans to soon expand and build distribution networks to future markets in more than 60 countries!
Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you! We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow!
Position Overview: Reporting to the Senior Support, our Support Associates understand that Delivery is an extension of retail and is therefore a billboard for the brand. They take pride in effectively executing daily routing operations from our HQ location to ensure the Company's success within the recreational cannabis landscape. Our Support Associates are focused on ensuring safety and satisfaction for each delivery order to help create positive customer relationships to build a loyal customer base.
Job Functions: - Work alongside other Support Associates and Senior Support to contribute to a positive working environment
- Exceed expectations by working to meet the Company's mission: To provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty
- Promote an environment and culture that is focused on positive and healthy interactions that align with the Company's core values
- Monitor and direct routing activities for a given region, including tracking and dispatching of customer orders
- Optimize delivery routes and manipulate delivery zones in real-time to ensure efficient operation
- Prioritize safety and customer satisfaction by ensuring the easiest, quickest, and safest experience for all parties involved
- Promptly address any issues related to delivery delays, damaged products, or customer concerns
- Troubleshoot and resolve any and all driver & customer concerns regarding a Delivery order
- Be comfortable navigating our Delivery software so as to troubleshoot any bugs and glitches
- Be knowledgeable about cannabis products and brands that we offer to help customers navigate their way through the menu
- Implement zone-specific strategies set by team leadership to meet order completion goals and increase the number of returning customers
- Coordinate with the HUB team to ensure efficient communication and effective execution
- Seek opportunities to contribute to and improve business results on a daily basis
- Be knowledgeable around company communication, rollouts, directives and procedures
- Abide by all company policies and programs
- Adhere to all legislative requirements of cannabis retailers, including federal, state and DCC laws and regulations
*Other duties may be assigned
Qualifications: - Minimum 21 years of age
- High school diploma
- Hiring preference will be given to those candidates with open availability
- Open availability is defined as the ability to work any and all hours required without restrictions, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.)
- All employees must be able to work 2 weekend days (Friday-Sunday), but management reserves the right to assign days depending on workforce needs
- At least 1 year of retail/hospitality experience preferred
- At least 1 year of data entry or communications experience preferred
Schedule: - All employees must be Full-Time and have open availability.
Benefits: - Retirement plan (IAP) with Employer contributions
- Medical Insurance for full time employment
- Paid training to learn about the history of cannabis, compliance, product knowledge, and sales
- Sample incentives (when available)
- Annual employee appreciation discounts on Stiiizy merchandise
- Paid holidays
- Employee discounts on top of already highly competitive prices
- Company-sponsored events and team-building activities
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of standing, sitting at a desk, and working on a computer.
- Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.
Equal Employment: We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Tags
Holiday work, Full time, Local area, Night shift, Weekend work, Sunday, Day shift, Afternoon shift,