Seasonal Customer Care Representative Job at Baker Creek Heirloom Seed Company, Seymour, MO

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  • Baker Creek Heirloom Seed Company
  • Seymour, MO

Job Description

Job Description

Job Description

Seasonal Customer Care Representative

The Seasonal Customer Representative provides exceptional service during peak periods, adhering to established policies to meet customer service goals. The role demonstrates initiative and attention to detail to ensure exceptional customer experiences.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES

  • Interact with customers through various communication channels, including inbound and outbound calls, email, and other platforms, to process orders and address inquiries.
  • Maintain detailed records of customer interactions, inquiries, complaints, and actions taken.
  • Collaborate effectively with the Customer Care Team to meet personal and team goals, including managing time efficiently.
  • Handle mail processing tasks, such as sorting and distributing company mail, processing mail-in orders, and managing document folders for order tracking.
  • Utilize software tools like Jira and FM (Fulfillment Manager) for order management, resolution, tracking, and invoice creation.
  • Monitor and address issues related to refunds, reshipments, order holds, and duplicates.
  • Update and maintain records of purchase orders and customer payments.
  • Maintain regular communication with coworkers through email and collaboration platforms like Microsoft Teams.
  • Review and respond to customer inquiries via Zendesk email support while upholding a professional and collaborative demeanor.
  • Exhibit exemplary attendance and punctuality.
  • Comply with company policies and procedures.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong product knowledge.
  • Knowledge of standard office equipment.
  • Knowledge of principles and processes for providing customer service.
  • Proficiency in MS Office Suite including Excel, Word, and PowerPoint.
  • Knowledge of Magento software systems.
  • Knowledge of Avalara software and/or the ability to learn and utilize the software.
  • Highly organized with strong attention to detail.
  • The ability to communicate effectively in writing and speaking as appropriate for the needs of the audience.
  • The ability to apply general rules to specific problems to produce answers that make sense.
  • The ability to maintain a high level of cooperation and rapport with all teammates to ensure accurate and efficient operations and service.
  • The ability to actively look for ways to help people.
  • The ability to kindly respond to customer complaints and recognize when to refer customers to appropriate personnel.
  • The ability to work independently and in a team environment.
  • Excellent customer service, organization, and communication skills.
  • Excellent organizational and time management skills.
  • Excellent spelling, grammar, and written communication skills.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

This position has no supervisory responsibilities. However, the Customer Service Specialist interacts regularly with co-workers, management, customers, and vendors.

EDUCATION, TRAINING, AND EXPERIENCE

  • A high school diploma or general education degree (GED) is preferred.
  • Previous experience in a Call Center or Customer Service role is preferred, but not required.

Baker Creek will not discriminate against any applicant for employment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.

Must be legally authorized to work in the United States without visa sponsorship.

Job Tags

Seasonal work, Visa sponsorship,

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