Job Description

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Summary The pool attendant is responsible for offering our guests the highest levels of service and hotel knowledge. The pool attendant must be enthusiastic about the position and maintain a positive attitude toward both the guest and other staff members of the hotel. The pool attendant is responsible for an in-depth knowledge of all rules and regulations of the pool and an adherence to the service sequence as outlined in the Biltmore standards of operation procedures (BSOP’S). Responsibilities Provide the highest levels of professionalism and enthusiasm toward guests, and co‑workers. Complete knowledge of the pool rules and regulations. Assist guests with pool chair covers and towels. Set up all nine cabanas in the morning if one is sold the same day. Greet cabana guests upon arrival with complimentary bucket of water bottles. Complete all assigned opening and closing tasks pertinent to the pool attendant position. Consistently adhere to policies and procedures of The Biltmore as outlined in BSOP’S. Assist co‑workers in the performance of their responsibilities when necessary. Maintain the highest levels of sanitation and safety in the workplace. Know location and requisitioning of all necessary products and supplies. Know the pool chair and cabana seating charts. Be familiar with the operating hours of the Cascade restaurant. Adhere to knowing if someone is a hotel guest or not. Adhere to service standards as outlined in BSOP’S. Prepare fruit selections on weekends with proper handling of tools needed. Declare earned gratuities in accordance with current governmental requirements. Immediately notify a manager in the event of a problem, or the perception of a problem. Maintain cleanliness of pool deck and cabanas, picking up food trays, glasses, and debris. Maintain overall appearance of the pool and cabanas, which may include painting, sweeping, pressure cleaning, relocating chairs, and allocating damaged chairs for repair. Requirements Education: High School Diploma is required. Experience: Minimum one year in a customer service related atmosphere is required. Skills Required Must be able to speak, read, write and understand the English language. Provide legible communication and directions. Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Think clearly, remain calm and resolve problems using good judgment. Follow directions thoroughly. Understand guests’ service needs. Work cohesively with co‑workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent resort data. Work in a dynamic and constantly changing environment. Be adept at multitasking. Physical Demands Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Use, carry, and operate all necessary office equipment using finger dexterity. Communicate with managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity. Work in the sun for extended periods of time. Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Success Criteria Team Player: Demonstrates cooperation within the team and with other departments, listens carefully, and works well with others. Positive influence on others and enjoys working with people. Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures. Has a natural, warm smile and a friendly and passionate approach, demonstrates confident, helpful and genuine behavior with internal and external guests. Delivers their Best: Has energy and sense of urgency for his/her work, is resourceful, makes things happen and looks for ways to work more efficiently, always looks their best and acts appropriately. Composed: Able to stay calm under pressure, demonstrates maturity and ability to cope with the unexpected. Never lets personal feelings interfere with delivering the highest standards. Trustworthy and responsible: Excellent records of attendance and punctuality, reliable, works without supervision, demonstrates high level of personal integrity, honesty and trust. Time Management: Uses time effectively and efficiently, values time, concentrates on more important priorities, gets more done in less time, can attend to a broader range of activities, makes decisions in a timely manner. Listening: Practices attentive and active listening, has patience to hear people out, can accurately restate the opinions of others even when he/she disagrees. Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other Storytellers or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description is not an exclusive or exhaustive list of all job functions that a Storyteller in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change considering changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Due to the nature of the hospitality industry, Storytellers may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The Storyteller will carry out any other duties as are within the scope, spirit and purpose of the job as requested by their supervisor. The Storyteller will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. Grooming All employees must maintain a neat, clean and well‑groomed appearance per Biltmore standards. #J-18808-Ljbffr Biltmore Hotel

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