Job Description
Job Description: Responsibilities: - ssist patients by greeting them upon arrival and addressing questions or concerns with care and compassion.
- Maintain the integrity and organization of the waiting area.
- ssist with workflow when other staff members are unavailable.
- Build trust with patients by clearly explaining what to expect during their scheduled procedures.
- Support a positive patient experience through excellent customer care and attention to confidentiality and accuracy.
- Perform daily activities accurately and on time under the direction of the supervisor.
- Maintain a safe and professional environment.
- Maintain required records and documentation.
- Demonstrate organizational commitment and a positive image to patients, clients, employees, and the public.
- Show willingness to learn and develop new skills, including phlebotomy.
Requirement/Must Have: - bility to assist patients with compassion while supporting check-in processes using kiosks or handheld devices.
- Willingness to learn phlebotomy skills and assist during downtime or when coverage is needed.
- bility to perform specimen collection and processing duties once trained.
- High level of customer service experience and skills.
Qualification And Education: - High school diploma or equivalent.
Experience: - One to two years of client-facing customer service experience.
- No prior phlebotomy experience required.
- Keyboard and data entry experience required.
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