Job Description

• The Patient Services Representative I (PSR I) represents the face of the organization to patients, providing support during their visit and ensuring a positive experience.
• The entry-level PSR I greets patients, answers questions with compassion, maintains the waiting area and assists when other phlebotomists are unavailable. This role will receive phlebotomy training to support career growth.
• The PSR I interacts directly with patients, helping them understand what to expect during their visit and ensuring confidentiality, accuracy and a high standard of customer care.
• This role is essential for maintaining an organized and welcoming lobby environment.
• Under supervisor direction, the PSR I performs daily activities accurately, maintains a safe and professional environment, completes required documentation and promotes a positive image to patients, clients and staff.

• bility to assist patients with care and compassion during check-in using a kiosk or handheld tablet.
• Willingness to learn phlebotomy skills and assist when coverage is needed.
• bility to perform specimen collection and processing duties once trained.
• High level of customer service skills required.

• Minimum of 1-2 years of client-facing customer service experience required.
• Keyboard and data entry experience required.
• No prior phlebotomy experience required.

• Greet patients and support them during the check-in process.
• Maintain the integrity and organization of the waiting area.
• ssist with coverage during phlebotomist breaks when needed.
• Perform duties accurately and on time under supervisor direction.
• Maintain required records and documentation.
• Promote a positive and professional environment.
• Demonstrate willingness to learn new skills.

• Strong customer service skills.
• bility to work compassionately with patients.
• bility to learn and follow established procedures.

• High school diploma or equivalent required.

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