Job Description

Job Description

Job Description

PBX Operator - PBX - Kettering - Resource/Varied

US-OH-Kettering

Job ID: 2025-54656
Type: Resource (PRN)
# of Openings: 1
Category: Administrative/Business Support
KH Main Campus

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 

Responsibilities

Job Responsibilities:

• Answer and complete telephone, pager and other communications efficiently
• Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.
• Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients’ families, and other members of the community) with excellent customer service skills.
• Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff.
• Must be available to work varied shifts (1st, 2nd, 3rd on occasion).
• Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned.

Skills:

• Strong communication and listening skills.
• Excellent customer service.
• Attention to detail, with the ability to follow verbal or written directions precisely.
• Skilled in computer operations with the ability to work with multiple computer software programs.
• Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.
• Ability to problem-solve and work independently.
• Ability to handle calls with emergent situations that may be sensitive or challenging in nature with efficiency and discretion.

Qualifications

Job Requirements:

• High school diploma or equivalent required.
• A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required.
• Flexible availability preferred, will include many 1st shift openings. 

Compensation details: 15.25-20.25

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Job Tags

Relief, Flexible hours, Shift work, Weekend work, Sunday, Day shift, Saturday,

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