Job Description

Job Description

Job Description

Patient Education Consultant
3 month contract to start
Tampa, FL

Skills:
Ideal candidate profiles are more open-minded. But the things that are most important.

• Experience/willingness to have direct patient experience
• • Need to be comfortable going into patients homes for demos/training of various demographics/neighborhoods, put on garments on patients in clinical manner
• Willingness to travel locally with their own car
• Organization skills and attention to detail for admin work
• Partnership/coordination with sales team

Job Description
Overview
The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile’s requirements.

Responsibilities

• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
• Contact patients within service levels expectations to schedule and complete trainings and demonstrations
• Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
• Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
• Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
• Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
• Review, complete and submit required paperwork with patient and answer questions
• Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
• Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
• Effectively use translation tools for patients where English is not their first language
• Meet or exceed established performance expectations
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Travel up to 80% within assigned territory
• Other duties as assigned

Qualifications
Education & Experience
Required:

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role

 
Preferred:

• Health related certification
• Medical device or healthcare industry experience

 
Knowledge & Skills

• Ability to lift 20 pounds on a regular basis
• Ability to work remotely and travel to patients in a home, clinic or virtual environment
• Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
• Strong interpersonal communication skills including the ability to empathize with patients and caregivers
• Strong critical thinking and decision-making skills in healthcare related situations
• High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
• Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
• Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
• Skilled in teaching others
• Ability to stay focused and organized to complete assigned tasks
• Technology savvy to efficiently complete paperwork, update records and communicate progress
• Ability to be self-directed and work independently to overachieve results

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.

We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.

At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact.

Our services are built to scale with your business and evolve alongside your needs.

We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.

Learn more about how we can support your technology and staffing needs at


Or reach out to us directly at info@c4techservices.com

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. \r\n\r\nWe serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.\r\n\r\nAt C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. \r\n\r\nOur services are built to scale with your business and evolve alongside your needs.\r\n\r\nWe support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.\r\n\r\n\r\n Learn more about how we can support your technology and staffing needs at\r\n Or reach out to us directly at info@c4techservices.com

Job Tags

Permanent employment, Contract work, Work experience placement,

Similar Jobs