Patient Contact Specialist I Job at Geisinger Health System, Rutherford, NJ

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  • Geisinger Health System
  • Rutherford, NJ

Job Description

Why consider this job opportunity:


  • Salary starting at $15.25 per hour, with potential for higher rates based on experience.
  • Comprehensive healthcare benefits available from day one, including vision and dental coverage.
  • Opportunity for career advancement and growth within the organization.
  • Supportive and collaborative work environment that values diversity.
  • Flexibility of remote work from home in Pennsylvania.


What to Expect (Job Responsibilities):
  • Schedule, cancel, and confirm medical appointments based on patient preferences and physician?specific guidelines.
  • Respond to non?scheduling inquiries and appropriately route calls.
  • Collect and maintain accurate patient registration, demographic, and insurance information.
  • Strive for one?call resolution for patient inquiries whenever possible.
  • Achieve and maintain quality and service goals related to contact center metrics.


What is Required (Qualifications):
  • Minimum educational requirement: High School Diploma or Equivalent (GED).
  • At least 1 year of related work experience.
  • Proficiency in computer operations and ability to troubleshoot basic technical issues.
  • Strong communication and customer service skills.
  • Adaptability in learning and using various software applications and programs.


How to Stand Out (Preferred Qualifications):
  • Familiarity with medical terminology to enhance communication in a healthcare environment.



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Job Tags

Hourly pay, Work experience placement, Work from home,

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