Job Description

Job Description

Job Description

Job Title: Patient Advocate

Location: Broomfield, CO

Industry: Healthcare (Regenerative Medicine)

Pay: $21 - $25 per hour, plus monthly productivity-based bonuses ($500 - $1,500 range)

About Our Client:

Our client is a renowned healthcare provider specializing in regenerative medicine, serving patients from around the world. Known for innovative, non-surgical orthopedic treatments, they are pioneers in using advanced techniques to improve patient outcomes. This patient-centered clinic is committed to offering supportive and personalized care, and it offers an excellent opportunity for growth in a unique healthcare field.

Job Description:

As a Patient Advocate, you will be the first point of contact for new patients, guiding them through specialized treatment options and ensuring they receive the support they need from initial inquiry to their in-office visits. This role involves education, scheduling, and managing patient inquiries with a focus on customer service and detailed documentation.

Key Responsibilities:

• Engage and educate new patients on available treatments and costs, answering inquiries with compassion and accuracy.
• Coordinate patient scheduling for consultations and procedures.
• Maintain detailed records in CRM systems, ensuring accuracy and data integrity.
• Collaborate with clinical and support staff to optimize the patient experience and achieve individual performance goals.

Qualifications:

• Experience:
  • Minimum 3+ years in healthcare, sales, or a combination of both
  • Healthcare or medical call center experience is preferred
• Skills:
  • Strong communication skills (written and verbal)
  • Ability to learn and explain medical terminology
  • Excellent customer service orientation with empathy and adaptability
• Education:
  • MA, CNA, or PTA certifications preferred
  • Background in medical sales is a plus

Additional Details:

• Hours: Full-time, Monday – Friday, 7:00 AM to 5:00 PM (on-site)
• Start Date: ASAP
• Screening Requirements: Background check, 9-panel drug screen

Perks:

• Benefits begin Day 1 upon full-time conversion
• 401(k) with matching
• Health, dental, and vision insurance
• Flexible spending account
• Paid time off
• Gym membership support
• Bonus potential and career growth opportunities

If you have strong customer service skills and a passion for healthcare, we encourage you to apply today!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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