Job Description

About the role

At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will be responsible for

• Look after our colleagues:
  • You will ensure that all of your store team are fully trained.
  • You will promote and encourage teamwork in your store.
  • You will have a clear understanding of how your team are performing and there are plans in place to support performance.
  • You ensure your team are supported and enjoy their job.
• Look after our customers:
  • You ensure your team are smart and ready for work.
  • You stick to my shops “Congestion plan”.
  • You coach your team to be helpful and friendly.
  • You coach your team to serve our customers as quick as possible.
  • You ensure the shop is always full.
  • You ensure the shop is always clean.
  • You ensure the shop is priced correctly.
• Look after the business:
  • You deliver great retail standards.
  • You ensure to have a safe and legal store.
  • You strive for the store to have a Blue/Green store performance board, and strong KPI’s.
  • You are a great representative for the One Stop brand.
  • You lead safety awareness in store, following all security procedures to ensure all colleagues and customers are kept safe.
  • You don’t sell food that is of poor quality and is always in date.

• If this store has a Post Office Local, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role; if these checks fail, we will be forced to withdraw the job offer.

You will need

• You will talk to your colleagues, share knowledge, experiences and best practice.
• You are warm and welcoming with customers and colleagues, putting people at the heart of everything you do.
• You take time to see, hear and recognise others, building strong relationships.
• You act quickly making decisions based on what is right for the customer and colleagues.
• You thrive on change and take people with you to deliver it.
• You have energy and drive to deliver beyond expectations.
• You know how to be at your best.
• You keep your eyes open looking for opportunities to improve my department and store.
• You share ideas and encourage your colleagues to do the same.

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
• Discounted eye care through Vision Express
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
• Discounted Simply Health cash plan
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
• Save as you earn scheme annual invitation
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement Savings Plan
• Life Assurance
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns.

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

About us

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 1 and we’re committed to providing a fully inclusive and accessible recruitment process.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age.

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