Job Description
Salary:
JD: Onboarding Team Lead DEPARTMENT: Revenue
REPORTS TO: Director of Customer Success
JOB STATUS: Full Time (Salary)
LOCATION: Remote (USA or Canada) or On site (PEI)
About Kindsight:
Kindsight delivers what has never been possible in the nonprofit world: A Fundraising Intelligence platform that incorporates big data, AI, and automation to power modern fundraising. Kindsight is the combination of three companies: iWave, UC Innovation (maker of ascend CRM), and NonprofitOS. Kindsight offers the most comprehensive and innovative advancement and fundraising CRM through ascend, enhanced by rich data and insights from iWave and the revolutionary AI capabilities of NonprofitOS. Kindsight empowers nonprofit, education, and healthcare organizations to maximize their impact, driving productivity and effectiveness to have the right conversation with the right donor, at the right timeevery time.
Position Summary:
As the Onboarding Team Lead, you will be responsible for building, scaling, and leading our Customer Onboarding function to drive seamless adoption of the iWave platform.
You will lead a team of onboarding specialists to ensure new clients experience immediate value and have the tools and knowledge they need for long-term success. This role is key to Kindsight's growth strategy, focusing on setting customers up for success, driving strong engagement, and enhancing first-year retention rates. The ideal candidate brings a passion for customer success, experience in onboarding strategy, and a collaborative approach to team leadership.
As a Team Lead, you will play a dual role: coaching and guiding a team of onboarding specialists while also directly onboarding customers, particularly for our most complex accounts. This hands-on approach ensures you stay connected to the customer journey, model best practices, and contribute to successful outcomes alongside your team.
What Youll Do:
What Were Looking For:
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