Job Description
Job Description
Job Description
Job Title: Network Telecom Specialist- Tier I (Onsite)
Location: Raleigh, NC
Duration: 12 Month
Job Description: The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.
Skills Required: - Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
- Self-motivated, enthusiastic, and able to handle multiple support cases
- Customer-oriented, and capable of providing high levels of client satisfaction
- Collaborate and work well with others
- Strong skills in working with clients and communication
Skills: Skill Required/Desired Amount of Experience Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.Required3YearsKnowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, CiscoRequired3YearsStrong writing skills to maintain organized documentationRequired3YearsKnowledge of network cabling, network classification and network topologyRequired3YearsExperience with VOIP technologies is a plusHighly desired3YearsExperience in a NOC environment is preferredHighly desired3Years
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