Discover greater levels of performance. With over 1,300 stores throughout the U.S. and an innovative omni-channel ecosystem, Ulta Beauty is revolutionizing the beauty retail experience. Ulta Beauty is expanding its digital capabilities, opening new stores on a continual basis and re-designing existing locations with the latest design and technological advancements for heightened guest experiences. We’re not just growing, we’re thriving through consistent innovation and a bold commitment to re-imagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.
THE IMPACT YOU CAN HAVE:
The Manager, Marketplace Operations plays a critical role in supporting the Director of Operations by driving operational excellence, optimizing marketplace processes, and ensuring seamless vendor and customer experiences. This role focuses on executing strategic initiatives focused on improving operational efficiencies and managing key marketplace functions.
YOU'LL ACCOMPLISH THESE GOALS BY:
• Operational Execution: Implement and refine marketplace operations strategies, ensuring alignment with overall business goals.
• Seller Onboarding & Compliance: Serve as a key leader in the setup and build of the seller onboarding function, building the necessary processes and best practices that will be adopted by newly acquired sellers onto the platform to ensure adherence to marketplace guidelines and standards
• Performance Monitoring: Provide data-driven insights on marketplace performance (NPS, lead time, seller experience), recommending improvements.
• Process Optimization: Execute operational enhancements, including fraud prevention, dispute resolution, and seller payment processes, in alignment with strategic priorities.
• Inventory & Catalog Management: Maintain marketplace inventory integrity, ensuring accurate listings and optimized supply chain performance.
• Third-Party Logistics (3PL) Coordination: Manage day-to-day 3PL partnerships, ensuring vendors meet compliance and performance standards.
• Customer Service Oversight: Collaborate with the team to improve marketplace customer service processes, driving resolution efficiency and satisfaction.
• Vendor & Partner Management: Strengthen external partnerships by implementing relationship strategies defined by the Director.
• Data-Driven Decision Making: Gather and analyze marketplace data, delivering key operational insights to assist the Marketplace team in strategic planning.
• Issue Escalation & Resolution: Identify operational bottlenecks and escalate critical issues ensuring timely resolution.
• Cross-functional Collaboration: Partner with engineering and product teams to implement operational improvements and track effectiveness.
ESSENTIALS FOR SUCCESS:
• At minimum, a Bachelor’s degree in related fields, including business, operations management, supply chain; Master’s Degree preferred
• 5+ years’ experience in e-commerce, online marketplaces, or store/warehouse/logistics/production management fields; background in the retail industry will be an advantage
• Proficient in using Mirakl or similar marketplace platforms, as well as relevant tools for catalog management, analytics, and reporting.
• Strong analytical skills with the ability to interpret complex data and translate insights into strategic recommendations.
• Demonstrated project management experience across strategic, tactical, cross-functional, and technology initiatives.
• Knowledge of e-commerce platforms and marketplaces, including seller onboarding, product listing, and order management
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Self-starter who is comfortable working independently and taking ownership of your work.
• Team player who is willing to collaborate with others to achieve shared goals.
• Passionate about e-commerce and excited about the opportunity to help sellers succeed on the platform.
• Strong organizational and analytical skills including attention to detail, ability to operate efficiently in a time-sensitive environment, and strong decision making and
problem-solving skills
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
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