Job Description

Job Description

Job Description

About the Role: As the HVAC Service Manager, you will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be responsible for ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction. Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our service department.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Key Responsibilities:

• Lead, motivate, and manage a team of HVAC service technicians, providing guidance, training, and support to ensure optimal performance and professional development.
• Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of HVAC services.
• Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
• Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
• Develop and implement preventive maintenance programs to maximize the lifespan and efficiency of HVAC systems, while minimizing downtime and costly repairs.
• Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
• Manage inventory levels of parts, equipment, and supplies, ensuring adequate stock levels and timely replenishment to support service operations.
• Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
• Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.

Qualifications:

• Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
• Knowledge of HVAC systems preferred (not required), including installation, maintenance, troubleshooting, and repair techniques.
• Strong understanding of safety regulations, codes, and compliance standards.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
• Proficient computer skills, including experience with HVAC service software and MS Office Suite.
• Valid driver's license and clean driving record.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Requirements:

• Excellent Customer Service Skills
• 5 years HVAC experience; or an equivalent combination of education and experience
• Previous management experience preferred
• Exhibit an in-depth knowledge and understanding of HVAC systems
• Detail oriented and organized with the ability to handle multiple tasks and assignments
• Reliable and self-motivated
• Excellent verbal and interpersonal skills
• Working knowledge of boiler systems and indoor air quality products helpful
• Possess a strong personal desire for improvement and the desire to motivate our technicians to be better tomorrow than they are today
• Ability to field after hours calls, if required
• Valid and unencumbered driver’s license
• Ability to pass background check and drug testing

Compensation:

Starting pay is $70,000 per year. Bonuses are based on Service Department Revenue. Salary is negotiable and based on experience.

About Us: Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Our mission is to create comfortable and energy-efficient spaces through innovative and reliable services. We are currently seeking a proactive and organized HVAC Service Manager to join our growing team and help us continue providing exceptional customer service.

Illiana Heating & Air is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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