Job Description

Non-Clinical Care Center Operations Manager

Responsible for overseeing non-clinical care center operations and support functions, including human resources, billing support, communications systems, purchasing, scheduling, space utilization, mail services, and secretarial support. This position works closely with the care center Director of Operations and Clinical Manager, as well as corporate teams, to ensure efficient hospice operations.

Responsibilities

1. Manages non-clinical staffing at care center, including hiring, onboarding, performance management support, staffing assignments, ongoing training, maintaining equipment, and compliance with employee documentation required by HR and regulatory agencies. Indirectly manages and supervises BOS role.
2. In conjunction with the Area Financial Specialist, works with care center employees to address payroll time and mileage discrepancies.
3. Coordinates with care center leadership to ensure appropriate orientation for all new staff, including contract staff.
4. Ensures compliance with all new and current employee documentation required by Human Resources and regulatory agencies for maintaining employment within the organization including, but not limited to, I9 compliance, professional licensure, background checks, and all other documents related to employment.
5. Monitors care center claims and assists corporate teams with semi-monthly billing periods, as well as with bills held in prior billing periods, including completion of all billing adjustments.
6. Facilitates Prebill Audit Meetings to review and address outstanding billing, claim, and operational issues.
7. Facilitates accurate and timely billing by proactively addressing and resolving bill holds.
8. Serves as a subject matter expert on billing-related processes and procedures for care center staff.
9. Promotes compliance with all fiscal intermediary and/or other third-party payors, company policies and procedures, and federal and state regulations.
10. Ensures care center leadership has visibility into financial performance by escalating issues as appropriate, providing timely updates, and facilitating meetings.
11. Manages state-specific requirements as it relates to billing and room and board.
12. Completes scheduling tasks, including scheduling initial and discharge visits, managing on-call, and processing rescheduled or missed visits.
13. Ensures office runs efficiently by answering and directing inbound calls, effectively managing space, office supplies, and completing mail services, among other administrative support as needed.
14. Responsible for supporting the facility/vendor contract process, as well as reviewing/approving invoices and physician timesheets.
15. Promotes compliance with all fiscal intermediary and/or other third-party payors, organizational policies and procedures, and state and federal regulations. Maintains security and confidentiality regarding patient, staff, and organizational information.
16. Participates in Interdisciplinary Team Meeting (IDT) at the direction of care center leadership.
17. Performs necessary invoicing tasks for care center as needed or required by care center.
18. Interacts with the HSPC Area Financial Specialist and other central teams to coordinate payroll tasks for their care centers.
19. Complies with policies, procedures and regulatory mandates including but not limited to abiding to the terms of the Amedisys Compliance Program.
20. Performs other duties as assigned.

Qualifications

Required:

• High school diploma or GED equivalent.
• Two (2+) years' office or related experience.
• Basic computer and MS Office application skills, including Excel.
• Working knowledge of billing and payroll practices, personnel management, record keeping, and office administration.

Preferred:

• Bachelor's degree in business or related field.
• Previous experience in healthcare environment.
• Intermediate Excel skills.
• Experience with Homecare Homebase and claims management.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

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