Job Description

Duration & Type: 3 months initially. However, we extend 3 months at a time, if employee meets departmental standards and Must be able to work within 7:00am to 7:00pm CST M-F Note: Equipment will be provided from company to work from home Position Summary: We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers. Essential Responsibilities: • Answer incoming phone lines. • Follow guidelines dictated in quality program for each call. • Ensure security procedure are met in every interaction. • Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines. • Ensure correct information is communicated in each interaction. • Maintain call talk times while applying all file facts. • Following details of required call scripts. • Process incoming Level 1 docs. • Maintain quality performance in processing. • Ensure all processing and call goals are met. • Call Center is for both Subrogation and Dependent Eligibility Verification departments. Minimum Work Experience: • 2+ year of call center experience. • Demonstrate customer service skills is required. • Able to function between two departments incoming calls. Minimum Education: • High School Diploma or GED required. Knowledge, Skills, and Abilities: • Ability to demonstrate customer service skills. • Ability to use and decipher file details. • Ability to us de-escalation techniques on calls. • Ability to pay attention to detail while on calls or processing files. • Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment. • Ability to demonstrate good keyboard skills. • Ability to maintain patient confidentiality. • Ability to work independently, under pressure and within, restricted timeframes. • Ability to adapt and thrive in a changing environment. • Ability to manage time effectively. • Ability to demonstrate a strong knowledge of customer service principles and practices. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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