Job Description

Overview: Responsible for supervising and directing Quality Assurance (QA) Technicians to enforce Good Manufacturing Practices (GMP) and quality-related policies to meet product quality standards and regulatory compliance.

What We Offer:

• Competitive Annual Salary: $60,000
• Performance-Based Bonus: Earn up to $20,000 annually, measured and paid out monthly based on key performance indicators (KPIs).
• Time-Off and Holidays:
• Paid Time Off (PTO): Accrued based on company tenure.

Employee Perks:

• Dining Discount: Receive a 50% discount on food and non-alcoholic beverages (dine-in only) at all NORSAN restaurant locations.
• Exclusive Pricing: Access to special employee rates on Prime Meats products.

Health and Wellness Benefits:

• Insurance Options: Medical, dental, vision, and life insurance plans available for purchase at your own expense.

Key Responsibilities:

1. Quality Audits and Control:

• Conduct audits of raw materials, packaging components, labels, and finished products to ensure compliance with established specifications and quality standards.

1. Testing Coordination:

• Assist in coordinating testing results for finished products, raw materials, and packaging components, and manage appropriate release programs for these materials.

1. Product Hold Program Management:

• Oversee the 'On Hold' product program, including monitoring status, managing releases, and coordinating the destruction of RMAs as required.

1. Quality Issue Resolution:

• Collaborate with other departments to investigate and resolve quality-related issues, including customer complaints and non-conformities.

1. New Product Development Support:

• Assist in the development and testing of new products, including conducting reports and analyses to ensure quality alignment.

1. FSQA Policy Implementation:

• Support the development, implementation, and review of Food Safety and Quality Assurance (FSQA) policies, procedures, and documentation.

1. Training and Compliance:

• Supervise and manage FSQA training programs, ensuring all personnel are adequately trained and training records are accurately maintained.

1. Quality Review and Supervision:

• Conduct quality reviews in conjunction with QA technicians, including collaboration with the QA team in Duluth for synchronized quality efforts.

1. Regulatory Audits and Inspections:

• Perform internal and external regulatory audits or inspections as required, ensuring compliance with industry standards and government regulations.

Qualifications:

• Bilingual is a Plus (Fluent in English and basic Spanish)
• Bachelor’s degree in Food Science, Quality Management, or related field preferred.
• Minimum of 3–5 years of experience in Quality Assurance or a similar role.
• Strong knowledge of GMP, FSQA policies, and regulatory compliance.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work collaboratively across departments and manage multiple projects effectively.

Reporting Structure:

• Reports directly to the Quality & Compliance Manager.
• Supervises QA Technicians and coordinates with cross-functional teams.

Work Environment:

• On-site, manufacturing environment with regular audits and inspections.
• Occasional travel may be required for training or multi-site coordination.

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