Job Description
About Lick Honest Ice Creams We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family!
Position Summary The role of the Events Manager is to manage and grow our Event department and Event Team, increase our event presence, and be the person responsible for all details of Lick events. Ideally based in Austin, San Antonio or Houston, with the expectation of necessary travel throughout cities, the Events Manager is responsible for satisfying the requests of our customers and their guests, managing and improving event logistics from start to finish, expanding Lick's event presence, and securing long lasting relationships with viable clients while upholding the standards of the business. This person reports to the Director of Operations with support from other Directors as needed.
Minimum Expectations - Fully support the founder's mission and integrity of the brand
- Fully engage in day-to-day operations within the department
- Take initiative to drive event sales with new client partnerships
- Maintain highest sanitary and cleanliness levels in professional setting
- Be accountable for any and all actions, decisions made or direction given
- Treat this position as a priority and communicate that professionally to others
- Adhere to brand standards of communication with customers, clients, and fellow team members
- Be flexible with scheduling, and be able to work autonomously with clear goals and timelines
- Surface concerns or frustrations immediately and directly to Director of Operations
- Maintain organizational skills
- Creatively take initiative to benefit the company
- Assume positive intent when interacting with the team or clientele
Duties and Responsibilities - Manage all aspects of Lick events (catering, donation based & beyond), including but not limited to: responding to booking inquiries in a timely and friendly manner; assessing potential event profitability and providing thoughtful recommendation; creating proposals, event materials and other required booking & execution documents; clearly and respectfully communicating with clients regularly; coordinating event staff; being the main point of contact for all events and for any emergencies that may arise on and around the event day; and ensuring the overall success of the execution of any event, the event's follow up and reconciliation.
- Effectively manage and maintain event calendars and communicate event details with Lick leadership.
- Maintain organization, cleanliness, storage, maintenance, and stock levels of all event and truck supplies, props, and dcor.
- Oversee the operation, maintenance, and cleanliness of event vehicles, push carts, event equipment, and event supplies.
- Work closely with Director of Culinary Operations, Director of Shops Director of Sales, and Director of Marketing to ensure smooth operations and alignment between teams. Ensure that teams are kept in the know and are fully prepared.
- Hire, train, build, and maintain an event team; ensuring that all event staff have a full understanding of the Lick brand, mission, product, the job expectations. Motivate and lead staff by example; provide staff with detailed event kits and expectations of service; and ensure Food Handler's Permits are up to date and properly filed.
- Continuously cultivate new relationships with viable clients, venues, and vendors including wedding planners, corporate event coordinators, philanthropic organizations, schools, community members, influencers, press, and business leaders to leverage for future events. Maintain current relationships and creatively grow the partnerships.
- Research, develop, propose, and follow through with strategies to procure new business or event bookings and drive results, including but not limited to: direct outreach, collaborations with other Lick departments, new items or offerings, discounts, and promotions.
- Investigate trends, competitor product offerings and prices, develop inventive ideas, make recommendations, and follow through with ideas to remain competitive, abreast, or ahead of local and national event market.
- Oversee and aim to grow event revenue by preparing and maintaining quarterly and per-event budgets, sales projections, and goals.
Essential Functions - Handle event inquiries in a timely and friendly manner
- Maintain a flexible schedule based on department needs
- Able to communicate clearly and professionally with customers and team members (face-to face, by telephone, or by email)
- Able to read and comprehend written material
- Able to stand for events lasting up to, but not limited to, 8 hours of time on concrete and metal flooring
- Perform tasks which involve repetitive motion and/or lifting including, but not limited to the use of arms, hands, wrists, back
- Able to use hands to handle, control, or feel objects, tools or controls
- Travel to events and other department related functions
- Drive all necessary company vehicles including but not limited to a diesel food truck and all delivery vans
- Manage one's time and the time of others
- Monitor and control resources, including but not limited to collecting new client paperwork, managing budget, managing inventories
- Communicate effectively in writing as appropriate for the needs of the audience
- Lift 50# of product
Lick Honest Ice Creams
Job Tags
Local area, Immediate start, Flexible hours,