Events Center Usher (On-Call) Job at Dr. Robert K. Jabs School of Business, Riverside, CA

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  • Dr. Robert K. Jabs School of Business
  • Riverside, CA

Job Description

Summary

The Events Center Usher position acts as a welcoming, knowledgeable, and informative presence to guests attending scheduled activities in the Universitys Events Center by performing the following duties. This is an on?call position.

Essential Duties And Responsibilities


  • Maintain a highly visible presence to arriving guests
  • Present a pleasant demeanor while responding to guest inquiries.
  • Provide directions to assigned and general seating areas and guest facilities/services.
  • Resolve seating disputes through direct interaction and, if necessary, summoning of supervisor.
  • Report to a supervisor any urgent or concerning situations or behaviors.
  • Act as directed by supervisor to coordinate response of emergency medical or other services to occurrences within or adjacent to the Event Center.
  • Assist guests in exiting during routine and exigent circumstances.
  • Answer general questions about the University and Athletics Department.


Other duties may be assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Other Knowledge, Skills and Abilities


  • Valid basic first aid certification from the American Red Cross or other recognized provider.
  • Ability to provide excellent customer service to guests.
  • Ability to read and write at a level appropriate to the duties of the position.
  • Ability to use independent judgment and to manage and impart confidential information.
  • Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
  • Ability to maintain confidentiality.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Ability to create, compose, and edit written materials.
  • Ability to resolve customer complaints and concerns.
  • Ability to investigate and analyze information and to draw conclusions.



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