Detailed Job Description:

Must be self-motivated and a self-starter.
Minimum of 5+ years of experience supporting L3 Level.
ServiceNow experience is required.
At least 2 years of experience in an information technology role or related discipline.
At least 2 years of experience in a support or service role, actively interacting with customers on a regular basis.
At least 2 years of experience with maintenance and repair of computer hardware.
Experience with Microsoft Active Directory applications.
Proficiency in business software applications, including Microsoft Office Suite.
Familiarity with IT Service Management ticketing tools such as ServiceNow is preferred.
Experience in a manufacturing environment is preferred.

Requirements

Important Notes:

The candidate needs to support three locations: Woburn, MA; Hudson, NH; and Fairport, NY.
Woburn and Hudson are closed locations; the customer will pay travel expenses for Fairport. Travel to Fairport is expected 3 to 4 times a year.

Mandate Skills:

Certifications:

Education: Bachelors Degree