Job Description

Job Description

Job Description

The Transaction Processor Associate II plays a key role in supporting transaction processing projects by researching, analyzing, and updating consumer information across multiple systems. This position requires strong attention to detail, organizational skills, and a positive approach to meeting deadlines in a fast-paced environment.

Primary Responsibilities

• Process case maintenance transactions accurately and efficiently within established procedural guidelines.
• Evaluate and determine eligibility of medical expenses for specific programs.
• Communicate professionally with clients and consumers via phone, email, and written correspondence.
• Enter and update consumer information into eligibility determination systems with accuracy.
• Consistently meet or exceed daily productivity and quality standards as defined in the Quality Assurance Plan (QAP).
• Provide excellent customer service, maintaining professionalism with all internal and external partners.
• Maintain working knowledge of procedures, guidelines, and operating systems required for daily tasks.
• Ensure timely completion of assignments in compliance with contractual requirements.
• Exhibit reliability, punctuality, and a positive attitude towards all assigned tasks.
• Adhere to attendance policies and contribute to a positive team environment.

Qualifications

Education & Experience:

• College degree preferred.
• Previous experience in eligibility determination, transaction processing, or a related field strongly preferred.

Required Skills & Abilities:

• Minimum typing speed of 40 words per minute.
• Strong organizational and prioritization skills with flexibility to adapt to changing priorities.
• Proficiency with standard PC systems and software applications (training provided if needed).
• Analytical mindset with effective problem-solving abilities.
• High attention to detail and accuracy, with the ability to identify and correct data quality issues.
• Ability to maintain a consistent work pace and meet production and quality goals.
• Self-motivated and able to work independently after initial training.
• Demonstrates professionalism and commitment to achieving team and individual goals.

Work Environment

• Work is typically performed in an office setting.
• Overtime, evenings, and occasional weekend hours may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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