Job Description

Overview

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Base pay range is provided; actual pay is based on skills and experience.

Base pay range

$100,000.00/yr - $135,000.00/yr

The Company

• Seed-funded, YC-backed AI-Tech start-up led by visionary founders transforming the hiring process.
• Privately owned, with strong backing from top investors and rapidly gaining traction across multi-billion dollar markets.
• Experiencing exceptional growth and scaling fast, with a clear mission to revolutionize talent acquisition using cutting-edge AI technology.

The Opportunity

Join the founding team as the first Customer Success Manager and own the entire post-sales experience. This high-impact role offers a unique chance to build the customer success function from the ground up; designing onboarding playbooks, enablement materials, retention programs, and success strategies that turn customers into advocates.

Youll work side-by-side with founders and a dynamic team in a fast-moving, zero-bureaucracy environment. Your insights will directly influence product development and growth as you deliver world-class support and engagement to enterprise clients.

The Ideal Candidate

• 2+ years experience in customer success or client-facing roles, within early-stage or high-growth startups.
• Proven ability to build and scale post-sales playbooks covering onboarding, enablement, renewals, and customer success drivers.
• Experienced managing multiple complex accounts and high-value accounts (6 figure contract values).
• Skilled at developing customer enablement resources, including decks, documentation, and training materials.
• Proficient in monitoring, analyzing, and reporting on customer satisfaction, retention, and renewal metrics, using data to refine strategies.
• Thrives in highly customer-facing, fast-paced startup environments with zero tolerance for complacency.
• Adaptable, proactive, and autonomous, comfortable working onsite in San Francisco alongside founders and teammates.

The Package

• Base salary of $100k$135k plus significant equity shares (0.01%0.5%).
• Full-time onsite role, working five days a week in an inspiring San Francisco office.
• Unlimited paid time off, comprehensive health insurance, company lunches, and regular team incentives.
• A rare chance to make a career-defining impact at a pioneering AI startup with high growth and genuine ownership.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Customer Service
• Industries: Technology, Information and Media and Software Development

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