Job Description
Company Description
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job DescriptionWe are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Description Veterinary Hospital in Brentwood, CA is growing our team of veterinarians, veterinary technicians and veterinary assistants! We are building an inclusive, supportive, and collaborative team and we want YOU to join us! About Us: We are...
...facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortless. It's simple: deliver... ...you want! Previous delivery experience as a delivery driver or courier driver is not required, but we encourage drivers from other...
...Shift: 1st Workstyle: Onsite Career Level:4 Job Grade: Exempt-2 Job Purpose The Quality Engineer will manage New Model project activity and review supplier part & process maturation to meet New Model project timing and successful mass production launch...
...Standard Item (NSI) 009-73 requirements Inspection, testing, installation, removal, and repair of shipboard electrical cabling and electronic equipment Cable installations include banding, boxes, connectors, equipment, penetrations, cableway, hangers, and associated...
...teach and learn. We enable our tutors to set their own rates, work from home, tutor online or in-person and connect with thousands of... ...self-employed, or anyone wanting to earn extra money during the evenings or weekends. With Superprof, you can set your own rates, work...