Contact Center Specialist I Job at CoxHealth, United States

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  • CoxHealth
  • United States

Job Description

Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:
1734 Contact Services

Scheduled Weekly Hours:
20

Hours:
Varies - Day Time

Work Shift:
Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces by Newsweek.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:
Job Summary
• The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.
Job Requirements
• Education

• Required: High school diploma or Equivalent
• Experience

• Required: 1 year customer service experience
• Preferred: 2+ year customer service experience or Call Center experience
• Skills

• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquires
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs
• Ability to multi-task
• Licensure/Certification/Registration

• N/AEducation:
• Required: High school diploma or Equivalent
Experience:
• Required: 1 year customer service experience
• Preferred: 2+ year customer service experience or Call Center experience
Skills:
• Outstanding written verbal communication skills
• Proficient in Microsoft Office Programs
• Ability to multi-task
Licensure/Certification/Registration:
• N/A

Job Tags

Work at office, Shift work, Day shift,

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