Job Description

POSITION SUMMARY:
In this function, an individual performs within operational procedures that have been developed and has the authority and the ability to interpret and apply laws and regulations to case scenarios and maintain working relationships with customers, attorneys, insurance companies and local authorities. Assignments are generally broad in scope with frequent opportunity for exercising independent judgment in making claims management decisions subject to final review and approval by Claims Supervisor/Manager.



DUTIES/RESPONSIBILITIES:

• Plan, organizes and reviews the investigation, negotiation and preparation of settlement recommendations of a variety of insurance claims; reviews accident reports, losses and litigation claims, reefer claims; and provides intra-company personnel with technical advice and assistance.
• Manage highly complex investigation of claims, including coverage issues liability, compensability and damages and all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner
• Monitoring claims to ensure file handling is compliant with established standards.
• Analyzes claims activities; prepare and present reports to management and other internal business partners and clients.
• Miscellaneous tasks include assignment of survey inspections and provide support in a collaborative effort as needed to department manager as well as co-workers.
• Attend seminars and workshops to ascertain new development and/or further skills relating to required duties.
• Provides guidance and assistance to Jr. claims staff and other functional areas.

QUALIFICATIONS:

• 1+ year experience as a claim's adjuster working with handling cargo, property, casualty, contents, or auto claims.
• Must possess a general understanding of the usage of a diary-based system to move claims along towards completion.
• Knowledge of insurance and claims legal vocabulary in order to understand the nature of cargo claims.
• Knowledge of techniques of investigation, adjustment, negotiation and settlement.
• Must have intermediate skills in programs such as MS Word, Excel & Outlook, etc.
• Must have advanced bilingual skills both in English and Spanish in order to communicate throughout the organization, out offices, attorneys, etc.
• Possess organizational and time management skills with ability to prioritize and be detail oriented. Possess strong analytical skills.
• Ability to conduct effective negotiations with claimants, attorneys and insurance carriers.
• Analyze define problems, collect data, establish facts, and exercise sound judgment in drawing valid conclusions.
• Ability to prepare a variety of reports and meet consistent deadlines.
• Work independently with limited supervision, multitask and possess strong initiative.
• Establish and maintain effective working relationships with customers, vendors and fellow employees.
• Ability to work a flexible schedule, extended hours, holidays, and/or weekends as needed.
• Possess high energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• Must have or be able to obtain a TWIC card within 30 days of employment.

• Bachelor's degree in Business Administration or related field.

We offer excellent benefits including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
• Tuition & Certification Reimbursement
• Paid Time Off
• Parental Leave
• Paid holidays

Schedule: Monday-Friday, 8:30am-5pm

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