Job Description

Full job description

Wayfair is looking for an inspirational leader with a strong background in logistics, process and project management, analytics, people development, and a track record of building and nurturing high performing teams. This creative, self-starting candidate should have top-notch communication and partnership skills.

What You'll Do

• Lead execution, improvement, and expansion of US and Canada landside operations for ocean freight
• Act as Wayfair’s lead expert on drayage and destination port operations
• Lead and develop a team of 25+ Associates and Managers
• Manage the North America drayage product (pricing, carrier sourcing, product design)
• Build out key metrics that define success for the team and enable day-to-day management and capacity planning
• Design, bring to launch, and ultimately own origin operations for any new market geographies in the Americas (we are preparing to start freight operations in Brazil)
• Define and communicate a 6-12 month work plan, identifying opportunities to drive measure impact across broader KPIs and OKRs
• Identify opportunities through a combination of data driven analysis and observations
• Prioritize and enable process improvement for all destination operations
• Ensure effective coordination with Asia- and EU-based operations
• Enable effective inbound forecasting and planning for the Network Management team and the Wayfair Fulfillment Center network
• Oversee impact measurement, reporting and trend analysis and consult with stakeholders based on results
• Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations
• Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers
• Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks

What You’ll Need

• Bachelor's degree required, Master’s degree preferred
• 10+ years of experience in freight forwarding, ecommerce operations, or retail operations
• 5+ years of leadership experience; preferably including leading teams of over 20
• Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
• Ability to continuously execute the present day process at a high level while working to improve, expand, and transform the operation in parallel
• Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
• Proven experience developing global data-driven processes
• Articulate, persuasive communicator across multiple organizational levels
• Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas
• Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
• Self-starter with the ability to work independently in an fast moving environment with certain level of ambiguity

An Important Note about Wayfair's In-Office Policy:
All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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