Job Description

Description

What We're Looking For:

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employmentit's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do:

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring:

• A Bachelor's degree or higher is preferred, demonstrating your academic background and ability to contribute effectively.
• A minimum of 2 years in account management, with a proven track record in growth and renewals within the SaaS or software domain.
• Strong strategic thinking and execution skills, with a focus on customer retention and expansion.
• Ability to develop effective account plans aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities.
• Excellent communication and collaboration skills to engage with teams and stakeholders.
• Results-oriented mindset focused on achieving growth targets and customer satisfaction.
• Fluent English communication skills; Portuguese skills are a plus.
• Willingness to work in a hybrid environment, with 3 days/week in the office.
• Legal right to work in the country of hire.

What We Offer:

• Comprehensive Paid Time Off and leave policies.
• 401K matching, insurance, benefits, and parental leave.
• Medical, dental, and vision plans.
• Collaborative and inclusive office culture.
• Professional development programs.

Compensation Overview:

• Base salary of $55,000 - $73,000 USD/year + monthly commissions.
• Total compensation range of $91,500 - $122,000 USD/year, dependent on sales performance.

Our Story

At Meltwater, we believe that the right people in the right environment lead to great things. Our technology empowers over 27,000 customers worldwide to make data-driven decisions. Our culture fosters impact, learning, belonging, and celebration of success. With over 2,200 employees across 50 locations in 25 countries, we support your growth and success. We are MeltwaterInspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer that values diversity and inclusivity. We do not discriminate based on any protected status and promote a respectful, fair, and inclusive workplace. We encourage applicants from all backgrounds and experiences to join us in driving innovation and positive impact.

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